Refund policy

Returns and refunds

Every SetRite bar is poured by hand and packed with care. Because soap is a personal care product, we cannot accept returns of bars that have been opened, used or unwrapped, for reasons of hygiene.

Damaged or wrong items

If your order arrives damaged, or you receive a different bar from the one you ordered, please tell us within 7 days of delivery. Write to hello@setritesoaps.com with your order number and clear photos of the bar and its packaging. We will send a replacement or refund the amount, whichever you prefer.

Unopened items

If you change your mind, you may return unopened, sealed bars within 7 days of delivery. Return shipping is at your cost. Once we have received and checked the bars, we will refund the price of the product.

Refunds

Approved refunds are made to your original payment method within 5 to 7 working days of approval. Your bank may take a few further days to show the credit. Shipping charges are not refunded unless the error was ours.

Cancellations

You may cancel an order at any time before it is dispatched. Please write to us as soon as you can with your order number. Once an order has been dispatched, it cannot be cancelled.

Contact

Write to us at hello@setritesoaps.com with your order number. We reply within one working day.